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How to use Out of Office functionality?

I need to use the 'Out Of Office' functionality. This applies to internal messages (not e-mails) in SAP Business One. In 'Messages / Alerts Overview' window, after clicking 'Out of office' button, I selected the 'I am not in the office' option. 'Job Service - Mailer' service is started and appropriate database (in the Service manager) is selected. Alerts work correctly.

After these settings, if other user has sent an internal message to a person who is out of the office - there is no auto reply/alert to user who sent the message.

Does something else have to be set? What is the default auto-response message (internal) and is it possible to edit the content of auto-response message?


P.S. Apparently there was a SAP note: '871076 - Out of Office functionality'. However this SAP Note has been removed... Btw. do you know why some of SAP notes are removed? I've seen it several times.

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2 Answers

  • Jan 10, 2018 at 02:07 PM


    Out off functionality will send an email that is linked with user. Please make sure,

    1. Job service is running

    2. User ID is added with valid email id

    3. SBO mailer settings are correct.



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    • Thanks for answer. However, as I wrote - the Job Service is running and I am talking about auto-replying to internal messages (not e-mail) in SAP (such as alert). Is it possible?

      Test connection in General Settings 'Job Service - Mailer' succeeded.

  • Jan 11, 2018 at 11:53 AM

    I don't think SAP will send internal message. What i have tested was, when activity is planned for user and if the user is out off office, then will SAP email to user.

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