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How to edit the standard OVS in C4C

Dears,

My case is: i want to restrict some values from Standard Product OVS based on Product Category in Ticket BO,

Regards,

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1 Answer

  • Jan 10 at 12:34 PM
    If I'm not wrong:
    • Normally all standard OVS are protected against changes/extensions.
    • You can manipulate the behaviour/result of an OVS using his binding parameters when adding it to a view. however this in only possible when you are working on custom screen or on a custom embedded component.

    If I understand your question correctly, you are talking about an standard screen where the OVS is bound.

    • You will not be able to change the OVS binding configuration.
    • In case "Product Category" is available on the OVS FindForm, you can achieve your goal by means of configuration: create a new querie and assign it as default.
    • In case "Product Category" is not available on the OVS FindForm or you have complex logic, you can achieve your goal by creating your own custom OVS (base on standard OVS) + hide standard field on Ticket TI + create an Embedded component and make hided field available + bind EC field to your OVS.

    kind regards,

    Andres

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