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Former Member
Jan 09, 2018 at 02:14 PM

Time Managers Workplace

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I have created an 'Employee Selection ID' as below:

The tables selected are:

The first one looks at the employment status field in IT0000, 3 means active:

The second one look at the ESG field in IT0001:

I have assigned the ID to the profile so it is available for selection in PTMW. When I start PTMW and select 'Contact Centre' it brings up all active employees with an ESG of CC for the selected day which is great!!

However, once I then select a period where an employee isn't active, or has changed their ESG, then refresh the employee list, they still appear!! It also works the other way, if I select a period where somebody is active, then move to a period when they aren't, they still appear!!

I have created numerous Employee Selection ID's which look at varying fields and I am having the same problem on every single one of them. Can anybody shed any light?

Thanks.

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