Skip to Content

Personal email in C4C Identification and alignment to Employee Record

Jan 08 at 11:27 AM


avatar image

We used Cloud for Service in supporting our Employee base. Presently on inbound email from employees, C4S recognises their works email. We need to ensure that if an Employee sends in an email from their Personal Home Email Account, it will be recognised, and likewise a ticket created and aligned to that employee.

Otherwise, their emails will appear in Un-associated Emails.

How can we achieve ensuring emails from employee personal email are identified?

Presently their Private Contact Data Email address is not replicated into C4S.

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

0 Answers