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Service pack installation fails for Crystal Reports 2016

Jan 08, 2018 at 02:41 PM | 155 Views

I need to install the latest service pack for Crystal Reports 2016, but the installation fails with this error message "Failed to update setup engine executables. Program will exit"

How can I come around this?

SAP Crystal Reports
installation error | service pack
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1 Answer

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    Vitaly Izmaylov
    Jan 08, 2018 at 06:10 PM

    What is the current SP level of CR and what SP Level you are trying to apply?

    One of the possible solutions for the error (According to KBA

    1673624 - Failed to update setup engine executables. Program will exit

    Rename the "C:\Program Files (x86)\SAP BusinessObjects\setup.exe" to "setup.exe.old" and re-run the installer.

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