Skip to Content
0

SAP Contact Center: Standard report question

Oct 21, 2016 at 01:03 PM

109

avatar image

Hi Guys, Can someone tell me what the difference is between the ''Average Handling Time'' found in the ''Agent contact Handling Time - report) and the ''Handling (Avg.)'' found in the ''Volume reports''?

http://help.sap.com/saphelp_contact-center70/helpdata/en/d5/4d9ec9f860408fbf650142b0e78e89/content.htm?frameset=/en/26/e25c3a4a8d4cf69465d55cc35dc054/frameset.htm¤t_toc=/en/4b/21449148ea44e6b51d954859dc8cd9/plain.htm&node_id=20)

- Agent report (

http://help.sap.com/saphelp_contact-center70/helpdata/en/e8/99bf20448849818e6341d18ea72f05/content.htm) With kind regards,

Paul

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

0 Answers