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Former Member

Need an urgent help for mail service(SOST)

Hello Gurus,

We had a production outage couple of days back, due to that reason, we had around 400 mails stuck in out queue in waiting status. RSCONN1 job is running succesfully, but not picking up any waiting email to send rather giving an message 'A send process is already running for INT/prio High'. I have checked the note 2305255, and followed the step, but it that does not work work. Please help me in this account, we have many important emails to vendors pending since last 2 days and need your urgent resolution.

Regards

Soham Banerjee

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  • Former Member

    Hello Guys ,

    Any ideas would be helpful, with the same settings of SCOT it was working 4 days back , but today even single email also not processed , the process is hanged. We have now 3 days outage and many important mails are stuck in SAP.

    Regards

    Soham Banerjee

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2 Answers

  • Jan 06 at 04:40 PM

    First I would go to SOST and try to manually send a few that are "waiting" - see below

    If that works, then check the parameters of your RSCONN1 job; perhaps share screen shots

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    • Former Member

      Hello Tammy ,

      Many thanks for your response, unfortunately I have tried that several times, but that does not work, the process hangs even to trigger a single entry. Any other ideas ?

      Regards

      Soham Banerjee

  • Jan 15 at 09:34 AM

    Hi,

    Please try sending an email from OS level as mentioned in the sap note

    607108 - Problem analysis when sending or receiving e-mails

    Regards,

    Prithviraj

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