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SAP HANA DP Agent - Installation

Jan 05 at 10:23 AM

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Former Member

Hello,

I installed SAP HANA Data Provisioning Agent once on my Windows machine. It was installed without any problems. I had to reinstall it. This time I get this error:

Here is a part of "Log" where I got the first error message:

10:48:29.775 - INFO: Installing version 2.2.1.0.0
10:48:29.775 - INFO: Backup configuration files before upgrade:
10:48:29.775 - ERR : File not found: C:\usr\sap\dataprovagent\ssl\cacerts
10:48:29.775 - INFO: Backup C:\usr\sap\dataprovagent\ssl\cacerts file to C:\usr\sap\dataprovagent\ssl\cacerts.original
10:48:29.865 - ERR : File not found: C:\usr\sap\dataprovagent\configTool\dpagentconfigtool.ini
10:48:29.865 - INFO: Backup C:\usr\sap\dataprovagent\configTool\dpagentconfigtool.ini file to C:\usr\sap\dataprovagent\configTool\dpagentconfigtool.ini.original
10:48:29.866 - ERR : File not found: C:\usr\sap\dataprovagent\dpagent.ini
10:48:29.866 - INFO: Backup C:\usr\sap\dataprovagent\dpagent.ini file to C:\usr\sap\dataprovagent\dpagent.ini.original
10:48:29.867 - ERR : File not found: C:\usr\sap\dataprovagent\dpagentconfig.ini 10:48:29.867 - INFO: -------------------------------------------------------
10:48:29.867 - INFO: END: preInstall event handler (start: 10:48:29.774 duration: 00:00:00.092)
10:48:29.867 - INFO: -------------------------------------------------------
10:48:29.872 - ERR : Cannot copy config file C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\InstallParams.xml to C:\usr\sap\dataprovagent\install\InstallParams.xml
10:48:29.874 - ERR : Cannot copy config file C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\installcfg.dtd to C:\usr\sap\dataprovagent\install\installcfg.dtd
10:48:29.877 - ERR : Cannot copy config file C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\manifest to C:\usr\sap\dataprovagent\manifest
10:48:29.879 - ERR : Cannot copy config file C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\CustomModules\DPAgentConfiguration.pm to C:\usr\sap\dataprovagent\install\CustomModules\DPAgentConfiguration.pm
10:48:29.882 - ERR : Cannot copy config file C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\CustomModules\DPAgentEventHandler.pm to C:\usr\sap\dataprovagent\install\CustomModules\DPAgentEventHandler.pm
10:48:29.882 - INFO: InstallRegistry successfully unlocked
10:48:29.883 - INFO: InstallRegistry closed
10:48:29.883 - INFO: Opening install registry
10:48:29.885 - INFO: InstallRegistry file already exists
10:48:29.885 - INFO: InstallRegistry successfully locked
10:48:29.907 - INFO: InstallRegistry: reserved 4096 kb disk space
10:48:30.070 - INFO: Installing Microsoft C/C++ Runtime...
10:48:30.071 - INFO: Starting external program C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2010_vcredist_x64.exe
10:48:30.071 - INFO: Command line is: "C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2010_vcredist_x64.exe" /q
10:48:36.161 - INFO: Program terminated with exit code 0 10:48:36.172 - INFO: Starting external program C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2015_vcredist_x64.exe
10:48:36.173 - INFO: Command line is: "C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2015_vcredist_x64.exe" /q
10:48:37.465 - INFO: Program terminated with exit code
1638 10:48:37.466 - ERR : Cannot install Microsoft C/C++ Runtime
10:50:20.256 - INFO: Wrote 89 bytes
10:50:20.256 - INFO: InstallRegistry successfully unlocked
10:50:20.258 - INFO: InstallRegistry closed
10:48:37.488 - INFO: ---------------------------------------------------------
10:48:37.488 - INFO: END: Installing SAP HANA Data Provisioning Agent (start: 10:48:29.773 duration: 00:00:07.714)
10:48:37.488 - INFO: ---------------------------------------------------------
10:48:37.488 - ERR : Cannot install
10:48:37.489 - ERR : Installation failed
10:50:20.254 - INFO: Summary of critical errors
10:48:37.489 - ERR : Installation failed
10:48:37.488 - ERR : Cannot install
10:48:29.882 - ERR : Cannot copy config file C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\CustomModules\DPAgentEventHandler.pm to C:\usr\sap\dataprovagent\install\CustomModules\DPAgentEventHandler.pm
10:48:29.882 - ERR : Cannot create file C:\usr\sap\dataprovagent\install\CustomModules\DPAgentEventHandler.pm:Permission denied
10:48:37.466 - ERR : Cannot install Microsoft C/C++ Runtime
10:48:36.172 - INFO: Starting external program C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2015_vcredist_x64.exe
10:48:36.173 - INFO: Command line is: "C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2015_vcredist_x64.exe" /q
10:48:37.465 - INFO: Program terminated with exit code 1638

any help would be greatly appreciated.

Regards ,
Vahid

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3 Answers

Ignacio Lopez Feb 08 at 10:59 PM
0

Hey Former Member,

Were you able to find a solution for this error? I am experiencing a very similar issue. I did a DP Agent 1.0 SP03 installation on another server and it worked without any issue, but now trying to install on a completely different server the DP Agent 2.0 SP02 and getting this error... I've tried different solutions like uninstalling and reinstalling the MS Visual C++ 2005, 2010, etc Redistributable, but with no success so far... Apparently the error is caused due to another version of this product (MS Visual C++) is already installed.

Regards;
IL

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Former Member

Hi Ignacio,

As you've tested different solutions I also tried a lot to install it but I had no success.

It may be true that the error is caused because of another version of MS Visual C++ but as far as I remember I tested it as well but I couldn't install it.

the only thing I've noticed this is an error due to Windows (Computer) not SAP HANA DP Agent. Because as I said in my question above I can install it on my PC.

Regards,
Vahid

0
Kaan Turkes Feb 09 at 10:08 AM
0

Hello

My questions will seem like basic but considering you are installing it into Windows server, do you have any antivirus active? (even disabling them won't work most of the times) and are you installing it as an administrator, not with your own administrator user?

Best regards

K.

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Former Member Mar 05 at 07:54 PM
0

Dear SAP team,

Try and run C:\Users\...\Desktop\...\HANA_DP_AGENT_20_WIN_X86_64\packages\msdev2015_vcredist_x64.exe DIRECTLY on command line..

- In my case the error was "There is already existing version so can't install vcredist_x64" when I checked installed programs I have a version for 2017. I uninstalled it from Windows "Control Pannel > Programs > Programs and Features" and uninstalled "Microsoft Visual C++ 2017 Redistribution (x64) " then reran "hdbsetp.exe" and Now I was able to successfully install it.

:-)

Thanks,

GS

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