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Sap Bcm (Cctr) OB Campaign and IVR integration

Jan 09 at 09:18 AM

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Former Member

Dear All,

Do you know if there is any way to combine Ob Campaign with Ivr in Bcm?

It will be great feature if we will be able to create a campaign, execute it, and when customers answers to the call, it should be transferred to a custom IVR where a certain prompt will be played.

Is there any way to do this process even with call transfer...?

Any feedback will be appreciated

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1 Answer

Jukka Suhonen
Jan 12 at 09:22 AM
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Hi,

SAP Contact Center doesn't have such a feature build in. However we are aware that some partners have customized feature you are looking for. In case you would like to hear more please me direct message and I can share contact details.

Br,
Jukka

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Former Member

Hello Jukka,

Yes we are aware of it and we have those contacts, we know that some non-sap platforms are supporting this functionality, but i was looking any solution within BCM.

Regards

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