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Web site information for customers in SAP CRM is extracted to SAP Hybris Marketing?


I wonder if "Website" information of customers in SAP CRM is extracted to SAP Hybris Marketing in standart? (via programs CUAN_IC_MASTERDATA_EXTR_FULL and CUAN_IC_MASTERDATA_EXTR_DELT in this case)

Check screenshots below for website information in SAP CRM

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1 Answer

  • Best Answer
    Jan 09, 2018 at 04:42 PM

    I'll copy/paste answer from Stefan D. from SAP:

    Hello Hakan,

    no, the reports CUAN_IC_MASTERDATA_EXTR_FULL / CUAN_IC_MASTERDATA_EXTR_DELT don’t support the extraction of communication method URI (= Table ADR12-URI_ADDR) in standard.

    The reports retrieve the to be loaded data through HANA views. If using customer-specific copies of the standard HANA views is an option for you, then you may look into BAdI CUAN_CE_IC_EXTRACT_METADATA of enhancement spot CUAN_INTERACTION_CONTACT.

    1.) If it’s sufficient to get one URL extracted for a business partner, then the following HANA views would be relevant for you:

    CRM B2C:

    CRM B2B:

    CRM Corporate Account:

    The views are

    to be copied into a customer-specific package,

    to be adjusted according to your needs, e.g. add access to table ADR12,

    and to be set in an implementation of method IF_CUAN_IC_EXTRACT_META~FULL_SET_VIEW_NAMES of BAdI CUAN_CE_IC_EXTRACT_METADATA.

    2.) If two or more URLs are to be loaded for a business partner, then more effort is needed:

    Create a corresponding ID_ORIGIN in SAP Hybris Marketing customizing (Contacts and Profiles -> Interaction Contacts -> Define Origins of Contact ID).

    Create a new calculation view which reads the URLs from table ADR12, e.g. similar to the standard calculation view which takes care of the email address retrieval

    Implement method IF_CUAN_IC_EXTRACT_META~FACET_ADD_VIEW_NAMES of BAdI CUAN_CE_IC_EXTRACT_METADATA so that the new view will actually being called

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    • Hello Hakan,

      I have a question. I have a requirement to check the Email of Customer during the CUAN_IC_MASTERDATA_EXTR_DELT Proram

      I want to know if the Email is changed or no. (Respecting to the email that is exist now in IC_ROOT Table)

      With the BADI you mentioned, CUAN_CE_IC_EXTRACT_METADATA can I do my development?

      Actually none of the Methods seems to do my check

      Do you have any idea?