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report blank

Jan 05 at 05:05 AM

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Hi Team,

I have a very simple report, which shoots out an email with the report in excel format attached, each morning at 5AM.

This report is just a list of open incidents assigned to specific groups. There are always at least 50-100 records in this report, always.
Every once in a while (say, twice a week), this report shoots out blank. When I go into the scheduled report a couple of hours later and hit "Execute now" it comes out and has the correct info in it.

If you refresh the report then data is coming and you can download the report but its gives problem in scheduling. I changed scheduling time also but still issue is persist?


Why would this happen?

Thanks,

Amit R. Lonkar

+919822301101

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