Reason for rejection in Credit Memo

[Former Member]

Hi gurus,

We have a Credit Memo Request with one position. This position is rejected (Reason for rejection) and document is blocked at head level (Billing block).

If we unblock Billing block from CR, we can create a bill of 0 price. We want system willn't create bills in this case, because the item level is rejected and a bill of 0 euros is not correct for us.

Thank you!!

[Former Member · Accepted solution]

please check the customizing of the reason for rejection in T-Code OVAG

[Former Member]

Hello,

When you reject the line item in the document the net value become 'Zero',

But when you reject with a 'reson for rejection' the order will get closed, it should not allow processing the billing again. How many line items you have in this credit memo request?

Check the status of the credit memo request in VA03 --> Environment --> Status Overview. Check whether the credit memo request is 'completed' or not??

Prase