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author's profile photo Former Member
Former Member

Service Desk

Hi!

Automatic assignment of products to Service Desk messages

Does anyone know how to establish the automatic assignment of products (e.g. HOTLINE_SUPPORT) to the Service Desk messages within SLA-scenario in Service Desk?

Customizing of Service Desk area

How can I customize the area of service Desk messages, e.g. adding/removing tabs?

Has someone some suitable documentation with screenshots?

Thank you very much!

regards

Thom

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on May 22, 2008 at 05:34 PM

    In transaction SPRO go into SAP Solution Manager -> Configuration -> Scenario-Specific Settings -> Service Desk -> General Settings. I know under Define Transaction Types, you can customize the behavior of the messages based on transaction type.

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  • Posted on May 23, 2008 at 05:54 AM

    Hi,

    Sent you a document. It will solve your problem. Feel free to revert back.

    --Ragu

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  • author's profile photo Former Member
    Former Member
    Posted on May 23, 2008 at 07:46 AM

    Hi Ragu..

    could you pls send the doc to mail.sundar19 yahoo.co.in

    Thanks a lot for your help....

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