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Reporting:Channel information in Email data source

Jan 04 at 11:22 AM


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Hi All,

We have a requirement to create a report on all the emails coming to C4C system from various configured Inbound channels for B2B Scenario. (New mail+ Mail having tracking text+ Unassociated emails)

There is no data source available for email which contains channel information. Also, 'All ticket with all interaction' data source only contains channel information for emails which links or create a ticket (excludes Unassociated emails ).

Please suggest a solution.

Thanks in advance.



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