on 04-21-2008 5:22 PM
Hi CRM Gurus,
I am new to CRM. Could any help me on CRM Functional flow .
Thanks
Venkat
Marketing and campiagns>Leads generation>Opportunity management>Activity management>Quotation>Orders>Contract
Apart from this Analytics is also a important part of CRM which includes, Sales, service, marketing,Customer and prodcut Analytics
Reward for helpful
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Hi,
CRM Basically automates the pre-sales and Service (post - sales) of a company.
It focuses on :
1. Marketing,
2. Sales and
3. Services.
Further information:
http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://crm.ittoolbox.com/research/white-papers/
Hope this helps,
Regards,
Anirudh Acharya
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hi
CRM fucntional flow in terms of the methodology
have a look at this article
http://hosteddocs.ittoolbox.com/VJ070204.pdf
it will clear your doubt
in terms of certification go through this link
in any case you can revert back\
best regards
ashish
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