I need to generate a call list using campaigns and assign the call list to a number of agents.
Does creating a campaign with communicaiton medium "telephone" generate a call list or a call list has to be generated manually using the target group created in the campaign? moreover, if the list was automatically generated using campaigns, who is authorized to access and distribute this call list? Is it the person who was made responsible for the campaign or the IC Manager?
Second question, how is it possible to divide a generated call list and distribute it to different agents?
Deserving points shall be rewarded , Best regards,