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How do we submit an incident to SAP Support?

Jan 02 at 05:07 PM

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A user in our tenant created an incident.

I see the incident in Process Incidents.

I navigate to Edit the incident. I want to submit it to SAP for assistance, however, the only actions I have are "Complete" and "Start Processing".

The documentation indicates I should see a couple of other options in the dropdown.

How do I go about submitting the incident to SAP for assistance?

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Best Answer
Fabio Damasceno
Jan 02 at 07:01 PM
1

Hello there Jason,

I hope you enjoyed the new year holidays there =)

It seems that you are dealing with a 'new' incident raised, it has no processor yet defined (you can the in this link this exact scenario under the topic "Take Over a New Incident for Processing"). Try to select the option 'Start Processing' to ensure that this incident has you as processor, the options in the drop-down menu should change after this.

I wish you the best 2018 possible for you there. Bye!

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