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Problem in upgrading SDK from SP11 to SP15

Hi Experts,

We were upgrading SDK for our client from SMP SDK SP11 to SMP SDK SP 15.

We have a screen of type overlay view , agentry client is getting crash while we close this screen.

On changing the Screen Type from overlay view to full screen, it’s not getting crash.

Is there any issue with overlay screen type in sp15?

Please help and suggest.

Regards,

Shubham

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3 Answers

  • Jan 12 at 03:23 PM

    Hi Shubham,

    For Agentry client crashes issue, we have a tool that we used to update in SAP and it is called the SAP Guided Answer.

    For crashes on Agentry client here is the SAP KBA # 2495781 - Troubleshooting: Agentry Mobile Client Crash SMP SDK 3.0 - decision tree.

    https://launchpad.support.sap.com/#/notes/2495781 - In this link, look at the resolution link to launch the SAP Guided Answer

    Try to bookmark it so that you may compare and contrast different versions of the SDK tied to specific SDK release now and for the future provided that it is maintained by SAP.

    As always thank you for your query to our SAP community, your contribution and continued support for SAP products and services.

    Have a great day.

    Best Regards,

    Mark Pe
    SAP Product Support

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  • Jan 13 at 04:29 PM

    What platform are you working with (Android, iOS, WPF)?

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  • Jan 16 at 10:20 AM

    Thanks Bill, Mark!

    We will try the tool and update this thread back.

    This is on WPF platform.

    Best regards,

    Harsh

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