Solution Database Search

[Former Member]

Hi,

We have Solution Manager 4.0 SP15.

We are testing Service Desk - Solution Manager Database.

We have Create a Solution Under IS01 ( Maintain Problems and Solutions ) and release it.

Tthe User who created the Solution can see the Solution under their Solutions.

If another user logs in and runs transaction IS01 - wizard - search for a solution - Keyword - System - and the Solution the Other User Created is displayed.

However - if a User ( User who created the solution or the user who did not create the solution ) Runs transaction CRMM_SEARCH ( Knowledge Search ) - DB=SDB and enters a keyword - system - solution search - no soultion can be fined.

Any ideas anyone?

[Former Member]

To fix this problem do the following:

Run transaction CRMC_SAF_TOOL - highlight the context based checks - check

Highlight the client - ( In this case Knowledge Search in Interaction center winclient)

Then goto - customizing - application - setup - configure the clint for the appropriate Search DB.

Do this for all Clints you are going to be using.

Good Luck