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Former Member
Apr 17, 2008 at 05:04 PM

Organizational data determination in ICSS Complaint


Hi All,

I have configured the Complaint as per the best practices and working fine in GUI. But when I create complaint in ICSS it is showing error as enter org unit sales, Division and Distribution channel. I have given the org data profile as 000000012 in complaint transaction as standard value.

Another doubt I have, when I create the transaction in GUI and give the account number or sold to party number it asks in a box that from which org u want to create. If I choose the org it creates the transaction. I want how the transaction will take automatically the org unit. If I want the org box should not display how I will achive that.

Example: Lets say there are four sales org in delhi, chennai,Mumbai and in Calcutta and each sales org has 5 sales offices and I want to creae the sales order from Chennai sales org and from 1 of the Chennai sales office how the system will know automatically that this sales order is from this sales unit without displaying the Org unit box.