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Organizational data determination in ICSS Complaint

Former Member
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Hi All,

I have configured the Complaint as per the best practices and working fine in GUI. But when I create complaint in ICSS it is showing error as enter org unit sales, Division and Distribution channel. I have given the org data profile as 000000012 in complaint transaction as standard value.

Another doubt I have, when I create the transaction in GUI and give the account number or sold to party number it asks in a box that from which org u want to create. If I choose the org it creates the transaction. I want how the transaction will take automatically the org unit. If I want the org box should not display how I will achive that.

Example: Lets say there are four sales org in delhi, chennai,Mumbai and in Calcutta and each sales org has 5 sales offices and I want to creae the sales order from Chennai sales org and from 1 of the Chennai sales office how the system will know automatically that this sales order is from this sales unit without displaying the Org unit box.

Thanx

Saravana

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Answers (1)

Answers (1)

Former Member
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There is no pop up for sales area in icss and there is ICSS wrapper FM which internally calls CRM common function module to determine sales org.I didnt remember the function module which was exclusively used for ICSS, but you debug starting from the FM which is in backend layer during Save. The function module has simple coding how sales organization is picked instead of pop-up(like in SAP GUI). you can modify that if you want to determine different sales organization.

Regards,

laxman