on 01-04-2018 4:23 PM
Hello,
My user is trying to log on to SAP Hybris C4C and has the right URL name in the SAP System URL but she gets the message as follows:
Invalid URL: The hostname could not be parsed.
Any suggestions on the fix?
If the issue is occurring while logging into C4C Via Outlook , please report an incident to SAP after checking if issue is still persisting upon re-entering the login URL in correct format which is https://myxxxxxx.crm.ondemand.com , where xxxxxx represent the Tenant url entries
1)Can you provide the logs?
For this, please navigate to the path “C:\Users\<user with which you logged into your pc>\AppData\Roaming\SAP\CollaborationWindow\logs”
Also
Please go to Outlook Add-in, -> Go to Help -> Click on "Increase Log File" -> Reproduce the issue -> Now, click on "Show log file directory" and collect the logs and zip it and attach it to the incident.*
You can copy the folder, zip the folder and attach it to the incident.
2) Which edition/version of Office, Windows and SAP Cloud for Customer Add-in are you using?
3) In which language is your OS defined?
*Remember to uncheck the "Increase Log File" option after you reproduced the issue.
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