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Invalid URL message on logging on to Hybris c4c

Jan 04 at 04:23 PM


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Former Member


My user is trying to log on to SAP Hybris C4C and has the right URL name in the SAP System URL but she gets the message as follows:

Invalid URL: The hostname could not be parsed.

Any suggestions on the fix?

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1 Answer

Best Answer
Prasanth Sarma Aryasomayajula
Jan 04 at 05:03 PM

If the issue is occurring while logging into C4C Via Outlook , please report an incident to SAP after checking if issue is still persisting upon re-entering the login URL in correct format which is , where xxxxxx represent the Tenant url entries

1)Can you provide the logs?

For this, please navigate to the path “C:\Users\<user with which you logged into your pc>\AppData\Roaming\SAP\CollaborationWindow\logs”
Please go to Outlook Add-in, -> Go to Help -> Click on "Increase Log File" -> Reproduce the issue -> Now, click on "Show log file directory" and collect the logs and zip it and attach it to the incident.*
You can copy the folder, zip the folder and attach it to the incident.

2) Which edition/version of Office, Windows and SAP Cloud for Customer Add-in are you using?

3) In which language is your OS defined?
*Remember to uncheck the "Increase Log File" option after you reproduced the issue.

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Former Member

Thank you for the response.

Incident # 1000001173 logged for the same as the issue still persists.