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Is it possible to see the Error Message Number from the BYD GUI.

Jan 04 at 09:29 AM

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Hi

If I get an error like in the the attached....is it possible to find out what the error code is, as this would make searching for a resolution a lot easier.

I've not managed to find a way to do this. I'm sure it's a simple thing.

Thanks

Steve

byd-error.jpg (37.4 kB)
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Best Answer
Harshal Vakil Jan 04 at 12:04 PM
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Hello Steve,

It is not possible to find the error message number (At least for the business users). Also since customer does not have access to the backend of the bydesign system, it will not be much of the help.

you can search with the error text in the help center to find out more details (via trouble shooting documents if any exist for the error) and possible root cause and solution.

I hope this answers to your concerns.

Regards,

Harshal

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Hi. Thanks - it does answer my question, but it wasn't the answer I was hoping for. If the message number was shown, it would be a lot easier to search for possible solution. The text is not always a reliable alternative.

Steve

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