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Firefighter Log report review.

Dec 30, 2017 at 04:13 PM

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Former Member

Hi,

Ours is ID based FF Access. Everything seems working fine and when I check in " Search requests --> FF log report review " , I could see requests in pending status. Problem is when I click on any one log and Click on " Open " , all details are populated but the FireFighter column seem Empty. Not sure where to check regarding this. (Please refer the screenshot) for detailsissue.png

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Former Member

<<To further add to the above question>>

I could see " FF " column for other FF-id's . Only for few FF-id's the Firefighter user column is blank.

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1 Answer

Alessandro Banzer
Feb 06 at 04:14 PM
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Hello,

that happens when the Firefighter user does not exist any longer. It's picking the values from GRACUSER tables and if the user has been deleted, or is not synced yet, then the column remains empty.

Regards, Alessandro

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Former Member

Hi Alessandro,

Thanks much for responding.

First point is the ' FireFighter ' user exists in the system. His/Her account is active. If you say the user is not synced yet? Is this something related to background jobs? please add more info, how shall I check this?

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