on 12-28-2017 1:03 PM
Greetings,
We have configured one of our queues to a Hunt Group queue mode and assigned agents serving on the queue the below rights:
The search limit has also been set to 500 as the default value. Unfortunately, when we click on the the E-Mail tab, the E-mails are not viewed in a list mode/format. Please find the attached screenshot of the error.
Kindly advise if there are any additional step needed to successfully preview E-Mails of a Hunt group queue mode on the CDT.
Kind Regards,
T.K Sekhute
Hi,
Based on provided picture it seems that user is logged in to voicemail queue, but not to others. Please note that to be able to see email from hunt email queue you need to be logged in to the queue.
Br,
Jukka
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