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Former Member
Apr 14, 2008 at 03:35 PM

sending work item to Lotus Notes

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We are using SAP 4.7 and Lotus Notes 6.5.

As work items are created, an email is sent to the recipient's Lotus Notes internet email address (using RSWUWFML2). It contains a link to the work item. This works fine.

We can use the "New message" option in Business Workplace to send an email to an internet email address (in Lotus Notes). This, too, works fine.

But.... if we select a work item in Business Workplace, then choose "Other functions" and "Send mail", and send to the same internet address as the "New message" method, the email is received in Lotus Notes - the receiver and sender info appears correctly - but its header now has a note similar to "Please respond to [email subject line] abc.com>". If the recipient tries to send a reply, it wants to send it to this "respond to" info which, of course, fails.

In addition, the email has a text attachment that says:

"Go to the following URL:

If the link is not to a valid server, log on to the SAP system and check the following object:

System:DEV200

Client:

BOR Object Type:WORKINGWI

BOR Object Key000000383111"

Obviously this attachment information means absolutely nothing to the users.

This problem only seems to happen with the "Other functions" "Send mail" option on a work item.

Any suggestions on what is causing this and how to fix it?

Thanks

Ron Knoll