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Failed to update cache for execution. Program will exit

Dec 27, 2017 at 01:08 PM | 144 Views

Hi,

We are getting the below error when installing SBOP Explorer 4.2 SP03

"Failed to update cache for execution. Program will exit".

Now this seems to be a common problem with some SAP notes in CR, but for Explorer we don't have any document.

There is no Antivirus present in the server.

No Firewall present.

Windows 2012 R2

We have downloaded the installation from from SAP site and ran the installation locally with administrator rights.

Appreciate if you can share any idea.

Thanks

explorer.png (17.1 kB)
SAP BusinessObjects Explorer
SAP BusinessObjects Business Intelligence platform | explorer
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1 Answer

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    Denis Konovalov
    Dec 27, 2017 at 01:15 PM

    this means that installer has problems making changes in InstallData directory.
    See KBA 2091076 for some steps to troubleshoot and the KBA's it is referencing.
    Also, make sure you're using the same account to install update as the one used to install product originally.

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    • Denis Konovalov Former Member
      Dec 28, 2017 at 12:27 PM

      KBA should be available now.
      You're still adding a new piece of software to an existing installation, so it needs to access and work with InstallData directory(s).
      Look in the setupengine.log produced by the install to see what exactly it can't do there.