I have one doubt regarding "Territory management " in SAP C4C.
I defined one higher level territory and assigned one employee responsible to this territory. Under this higher level territory there is one more sub level territory .like below
Higher Level Territory A -----> Employee A1
|_Sub Level Territory B --->Employee B1
When I am login with Employee B1 , under my account option ( in customer work center ) I can see account assigned to Territory B .
But when I am login with Employee A1 , then I can see only account assigned to territory A . Ideally it should show account assigned to territory B as well which is not showing .
Any idea what needs to do more here to show sun level territory account as well when login with higher level territory account.
Thanks in advance.