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Former Member

Service desk messages

how to restrict users sending messages from solution manager using help-->create support message.

ie only 1 user should send other users should not.how to do this.

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5 Answers

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    Former Member
    Apr 19, 2008 at 10:53 AM

    Hi Rajesh,

    This can be done using roles.Assign support desk creation role only to the users you want.

    Regards,

    Avinash.

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    Former Member
    Apr 21, 2008 at 04:07 AM

    hi avinash,

    Thanks for reply.could u pls tell me what is the authorisation object or what is the t code for creating support message else tell me what are all the role should contain? or should not contain to avoid sending messages.

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    • Former Member Former Member

      Hi Srini,

      just want to know the following:

      Is it mandatory to use solman tickets in SAP ? Our company wants to abolish solman support desk messages as it wants to use a third party windows-based ticketing system  for SAP users.

      What are the consequences for us as far as SAP is concerned ! Not that, my company has to

      suffer in case we need SAP online support activities.

      'will be pleased for any feed backs to this isuue !

      Thanks

      Kumar

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    Former Member
    Apr 23, 2008 at 07:35 AM

    Hi Srinivaan,

    thanks for replying.

    as u said i have given the roles to the user except notif_create

    transaction.

    but still that user able to create support message thro HELP-->CREATE SUPPORT MESSAGE.hw is thaat possible and hw to go about this.

    Rajesh.

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    Former Member
    Apr 23, 2008 at 11:20 AM

    Hi Rajesh,

    I don't understand why you have req like only 1 user should be able to create a help desk message.

    Because as recommended everyone whether working on solman or any other satellite system should be able to post a ticket for the problem which they facing mentioning the severity.

    Secondly all the messages whevere it is being posted, are accessible by Support team which can reject the ticket or close the ticket if it is ir-relevant.

    Please reward points if it helps.

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    • Former Member Former Member

      Hi Rajesh,

      One thing you can do is,for the persnd whom you dont want to be able to create support ticket from solman,

      Go to that persons BP number(in tcode BP) and in the identity tab do not maitain solution manager system.

      Hope this will help you.

      Regards,

      Avinash.

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    Former Member
    May 05, 2008 at 04:30 AM

    Hi,

    You will have to write BAdi with the help of ABAPer.

    We had same requirement and we have successfully resolved it. No one can create message in solman.

    Regards,

    Nikhil

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