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SAP PPM Default Workflow Issue

Oct 21, 2016 at 05:50 AM

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Former Member

Dear Experts,

I have activate the default PPM Workflow for Item Status Change but however the email is not getting triggered. Do I need to prepare a template ?

Steps Performed :

Thanks for any further help.

Regards,

AP

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4 Answers

Judith Gabriel
Oct 21, 2016 at 11:32 AM
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Dear AP,

you can check the settings according to Wiki-page: https://wiki.scn.sap.com/wiki/pages/viewpage.action?pageId=286097959

Best regards,

Judith

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Former Member

Dear Judith,

I have checked that already. but however it is not working :(

Any further suggestions ?

Regards,

AP

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Former Member Oct 27, 2016 at 06:59 AM
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Dear AP,

I thinks that's because SMTP connection is not maintained in you system. Workflow can not triger task to send email anyway. Try to get your basis team to maintain SMTP connection with transaction SCOT.

Regards

Jimmy

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Former Member

Dear Jimmy,

Thanks for your reply. I believe the SMTP connections in active.

Regards,

AP

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Former Member
Former Member

Dear AP

Make sure workflow ID is assigned to status in Portfolio Item Customizing

Regards

Jimmy

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Former Member
Former Member

Dear Jimmy,

Thanks for valuable feedback. Absolutely that config is maintained already.

Regards,

AP

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Former Member
Former Member

Dear AP

That's the last thing I know. Please check recipient setting.

And don't forget to maintain authorization on portfolio item. Because workfolw recipients are referenced with item authorization.

Regards

Jimmy

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Former Member
Former Member

Dear Jimmy,

Yes, these are maintained. Just to tell you I am adding the workflow for Item status change so I have below.

Also the users are added in Item authorization in the portal.

Regards,

AP

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Sandeep TS Nov 14, 2016 at 11:16 AM
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Hi,

Please check whether the users assigned in PPM item have their address data maintained in HR master (email, address and so on...)

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Former Member

Hi Saurabh,

I do not have HR implemented so I created the resource manually in PPM and in SU01 the communication type is chosen as email.

Regards,

AP

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Sandeep TS Nov 16, 2016 at 01:15 PM
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Hi,

It the workflow not triggering for only this review-user set of combination or it is not triggering for any combination of decision point and user in item combination at all.

If yes, then I feel SCOT, SMTP settings needs to be checked. If not, I am not sure... Maybe we have to wait for other experts to come and comment.

Thanks.

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Former Member

Thanks Saurabh,

I have just configured for Item Status change nothing else. I tried with Read, Write, Admin Authorization. I checked with Basis guy, we can able to trigger the email from SAP using a 3rd party service.

Lets wait for other comments.

Regards,

AP

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