Complaint management

[Former Member]

I try to know more about complaint. Can somebody tell me how to implement Complaint Management?

Thanks!

[Former Member · Accepted solution]

hi donna,

which system are you working on ?

In CRM 5.0, complaints management is as follows:

Complaints is a transaction type :CRMC & CRD with the Leading business transaction category :BUS2000120

from a complaint the following actions can be triggerred

Credit memo

Debit Memo

Replacement

Returns

Task

However if an in house repair has to be done the transaction type is an in house repair order

Hope this helps!

Raj