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Former Member

Complaint management

I try to know more about complaint. Can somebody tell me how to implement Complaint Management?

Thanks!

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    Former Member
    Apr 12, 2008 at 05:31 AM

    hi donna,

    which system are you working on ?

    In CRM 5.0, complaints management is as follows:

    Complaints is a transaction type :CRMC & CRD with the Leading business transaction category :BUS2000120

    from a complaint the following actions can be triggerred

    Credit memo

    Debit Memo

    Replacement

    Returns

    Task

    However if an in house repair has to be done the transaction type is an in house repair order

    Hope this helps!

    Raj

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