ITS Mobile screen size

Hi everyone,

We're adding RF in our warehouses and instead of using the old SAPConsole, we decided to use ITS Mobile. We don't use standard SAP RF transactions but we developped our own by respecting all the limitations so it will work in a mobile environment.

We are still in SAP R/3 4.7 with SP 29 and a standalone ITS 6.20 patch 28 build 7502.5

We generated the templates without troubles and it works fine on our laptop browser. Yesterday we received our first mobile device testing unit (PSION TEKLOGIX 7535G2) and we tried to launch one transaction on it. The result is awful since the screen size is not adapted at all, we have the horizontal and vertical scrollbar on all the screens.

Even by setting the text size to smallest in the browser options, the screen size is still not adapted. The device runs Windows CE .NET Version 5.00 and the browser is the standard IE that comes with it (I didn't find the browser version).

We are aware of OSS notes 1119053, but it's not the solution since our custom transactions have the right screen size which is 16x20.

Did anyone else have the same problem the first time they tried it on a mobile device? Can someone advise us on what to do?

Thank you in advance.

Quan Nguyen

P.S: I searched for similar posts without success. I apologise in advance if this issue has already been reported and solved.