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GRC PC 10.1 OWP issue with delayed notification to the user & SLG1- log for "user is expired"

Dec 27, 2017 at 08:30 AM

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Former Member

Dear All

Issue with the delayed OWP notifications to couple of users with OUTBOUND workflow.

Inbound Workflow- User's assessment results are not getting updated in the GRC Portal- Evaluation, Though the reply/results are showing in the SOIN in the system.

We have got a SoD control & when the Planner is creating a Plan/Task- Outbound mail to the user is getting delayed for hours/days, wherein we have scheduled the background job with interval of 30 minutes- After waiting for couple of days either the notification is received once or 2-3 times. We are not able to figure out the reason if the issue is with the CONTROL or the user or Configuration because for other controls/users its working fine.

Once the mail is received in mail box- User sees the Adobe Interactive form with multiple duplicate pages- wherein for all other controls are having max. 2-3 pages as AIF--

User replies back after fililng the details/check & Submit & system receives the reply in SOIN- But the results are not getting updated in the GRC PC portal under ORG-->Control-->Evaluation.

When checked SLG1 log for the

"Entering method CL_GRFN_OWP_DELIVER->_READ_WORKITEM_ID Workitem ID is 0000000XXXXX

Leaving method CL_GRFN_OWP_DELIVER->_READ_WORKITEM_ID

User XXXXXX has expired

Leaving method CL_GRFN_OWP_DELIVER->PROCESS_INBOUND "

Any tips to troubleshoot & fix this will be highly appreciated :)

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1 Answer

Abhishek R Mar 28 at 08:14 AM
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Hi Sanjeev,

Please check table - GRFNOWPSIKITM for any entries. This table shows all the failed work items in OWP process.

If the above table has any entries, please check whether the responsible user is active and has valid email address.

Alternatively, table - GRFNOWPJOBINDEX, can be used to monitor the status of the OWP.

Thank you,
Abhishek

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