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Apr 11, 2008 at 01:09 AM

Create Support Message from satellite system

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Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk

in other word, the message is created but the field "Reported by" is not filled.

if I want to display the entire message in the form, before saving, I can see that this value is correct...

...

SY-SYSID DE1

SY-MANDT 300

SY-UNAME SOLMAN

SY-DATUM 20080410

...

etc.

Any suggestion ?

Regards,

Nacho.