Create Support Message from satellite system

[former_member188977]

Hi, when I create a ticket using "Help - Create support Message" the parameter SY-UNAME is not passed to Service Desk

in other word, the message is created but the field "Reported by" is not filled.

if I want to display the entire message in the form, before saving, I can see that this value is correct...

...

SY-SYSID DE1

SY-MANDT 300

SY-UNAME SOLMAN

SY-DATUM 20080410

...

etc.

Any suggestion ?

Regards,

Nacho.

[Former Member]

Hi,

1) Under identification tab in external BP no. put details as

<Server short name>space<client>space<search term

(which you have maintained in address tab or employee no.

of that user in satellite system)>

2) In ID type put CRM001

3) Under identification put details as <Server short

name>space<installation no.>space<client>space<search

term (which you have maintained in address tab or

employee no. of that user in satellite system)>

4)Go to trns. BP>select BP role as "Employee"> Indentification tab--> Maintain user name same as user id of employee in satellite system or serch term you maintained while creating BP.

Try this. Reward the points for useful answer.

Regards,

Niks

[Former Member]

Hello,

Create a business partner for user in the satellite system in Solution manager system through transaction "dwsp"

Open your solution then choose the menu path

Edit --> create business partner. here select the satellite system in which business partner should be created and select the user and create the business partner.

Hope this would solve your problem

Reward points for helpful answers

-Naveen kumar