Vistex IP Module - manual price conditions get replaced

Hi all,

We are experiencing strange behavior in Vistex Rebate Claim Requests. While processing claims, occasionally all the item level manual price conditions will get changed and replaced with the condition values from a completely different claim! We have been unable to isolate a set of common factors that causes this so we cannot discover the root cause.

What we find is that after this happens, the Status Manual Price Indicator (field MPROK) changes from A to blank.

We have submitted an OSS message to Vistex Support but they cannot find what the problem is.

Does anyone have any ideas?

Thanks & regards to all