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author's profile photo Former Member
Former Member

SD: Return process

Hi experts,

I'm in this scenario: consignment fill-up order ( followed by delivery and goods issue. (no billing is done for fill-up).

Now I need to set up a return process for faulty materials sent by customer.

Can someone suggest in detail what it's necessary to implement in customizing?

thanks in advance

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Apr 10, 2008 at 12:31 PM

    Hi,

    Consignment Sales Process in SAP

    The consignment process in SAP standard consist of four small processes:

    Consignment fillup (send materials to customer consignment).

    Here you have a consignment fillup order and a consignment fillup delivery.

    Consignment issue (issue materials from customer consignment to the customer).

    Here you have a consignment issue order, consignment issue delivery and a consignment issue invoice. (the flow is very similar to a normal OR flow, but the materials are issued from the consignment stock instead of plant stock unrestricted).

    Consignment return (return materials from customer ownership to customer consignment).

    Here you have a consignment return order, consignment return delivery and a consignment return invoice. (the flow is very similar to a normal RE flow, but the materials are returned to the consignment stock instead of plant stock returns).

    Consignment pickup (pickup consignment stock and move it to plant stock).

    Here you have a consignment pickup order and a consignment pickup delivery.

    Note that in consignment fillup and consignment pickup there are no invoices since there is no change of ownership for the materials.

    How to perform a consignment order?

    In consignment orders you are allowing the stock to sit in your customer location. Once he informs that he used the stock you will invoice him. If he returns the stock you will accept the stock to take it back.

    It is defined in 4 steps.

    1. Consignment fill up:

    Sales document type is KB

    Item category KBN

    shedule line category E1

    In this step, you are not invoicing the customer. document flow is sales order -


    delivery item category. It will not be relevent for billing and pricing because you are not charging money for these goods in this step.

    In schedule line category, you will set movement type 631 & set for availability check and TOR.

    2. Consignment Issue.

    Once the customer informed you that he used all the goods or partial goods then you will create consignment issue for used goods.

    Sales document: KE

    Item category: KEN

    shedule line category: C0 or C1

    Here you are invoicing the customer(because he used the goods). you are assigning the delivery documnt and billing document to the sales document.

    In item category, you are setting relevent for billing, pricing, special stock.

    In schedule line category, your setting is 633 movement type, relevent for availability check & TOR.

    3. Consignment Return:

    Customer found that some goods are damaged or he not able to sold the goods he want to send it back. that you are creating this document.

    Sales document type: KR

    Item category: KRN

    Shedule line category: D0

    You will assign delivery document and billing to sales document. you will create return order, return delivery, return billing.

    Your setting item category relevent for billing, returns, pricing, special stock.

    Your setting schedule line item category: 634 movement type, NO availability NO TOR.

    4. Consignment Pick up:

    Even if you create the consignment return the goods are not come to direct to your plant. For that you need to create consignment pick up. here the owner ship is not changing so you do not need to create billing.

    Assign retrun delivery to sales document type.

    Sales document: KA

    Item category: KAN

    schedule line category: F0 & F1

    Your setting item category relevent for returns. any shedule line category relevent for 632 movement type, MRP, availability check, delivery.

    Now you check your plant stock. Stock will increase.

    Hope this helps you.

    Regards,

    Rakesh

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  • Posted on Apr 10, 2008 at 04:19 PM

    Dear cmm

    Please go through this Building Block for configuration details

    [Customer Consignment Processing|http://help.sap.com/bp_bblibrary/500/html/J58_CustConsProc_EN_US.htm]

    thanks

    G. Lakshmipathi

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