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Former Member
Apr 10, 2008 at 09:14 AM

Profile/roles Message Processor and Key User

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Hi,

I am wondering what should be the default profiles/roles for the Message Processor and Key User within Service Desk scenario.

For the Message Processor I created an user with the roles:

SAP_SUPPDESK_ADMIN

SAP_SUPPDESK_CREATE

SAP_SUPPDESK_DISPLAY

SAP_SUPPDESK_PROCESS

but they are not able to open Service Desk messages or access to the dswp transaction.

Any suggestion?

Thanks,

Roberto