Skip to Content
Former Member
Oct 20, 2016 at 10:40 PM

what steps are needed view an existing crystal report in crystal server


I'm new to Crystal Reports/Crystal Server. I have 2016 version of both installed on a Windows Server 2008 environment, and have a "TestReport" that connects to my DB and runs perfectly in Crystal Reports.

When I take that same report and put it in Crystal Server, using CMC, I add a "test" folder, add the "TestReport" to that folder, update the Database Configuration to include the DB password, and "view" the report. There's several options there for Database Configuration, and they all give me the same error:

The viewer could not process an event. Failed to open the connection.

TestReport []

---- Error code:0 [CRWEB00000119]

The database connection is an ODBC connection, and it works in Crystal Reports (installed on same server).

What is the normal sequence for moving an existing report into Crystal Server?

And if the sequence I described should work, how might I find out more about what I've done incorrectly in this setup?