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Former Member

XI alerts going to email or SMS but not both at same time

We have configured XI alerts for PI 7.0 on Solaris and Oracle backend. But when the alerts are generated they go either to email or go as text SMS to mobile, depending on which address is given first in the user master record of the recepient. Is there a way to send alerts to both email and mobile at same time.

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 10, 2008 at 02:53 AM

    May be you can create 2 same kinb of alerts one for SMS and one for email

    Ps: if helful please reward point

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 10, 2008 at 03:56 AM

    Hi Clarence DCruz

    follow Mobile Push Alert Configuration guide mentioned in SAP note 937659.

    Go to the backend, open transaction SPRO and then you are in IMG - this is the place they talk about. Not a separate config guide on the WEB.

    On SPRO, click SAP Reference IMG -> Plant Maintenance and customer Service -> Maintenance and Service Processing -> Mobile Asset Management.

    There you see all configurations for MAM - and so for Push alert. It is the last setting. If you do not se it, check the PLUGIN you use on the backend. I guess it will be available after Version PI2004 not with PI2003.....

    Also you may follow these links

    Auto triggering of alerts

    transaction handling in XI

    Check the below blog on step by step process configuration from Michal.

    https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/2328. [original link is broken] [original link is broken] [original link is broken]

    /people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

    For BPM

    Alert Message - BPM

    Also check this

    /people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated

    /people/sap.user72/blog/2005/01/14/alert-management--improving-monitoring-of-your-landscape

    /people/sap.user72/blog/2005/03/03/alert-management--use-it-in-ccms-to-shorten-response-times-for-business-critical-situaltions

    http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/content.htm

    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/003de490-0201-0010-68a4-bf7a1e1fd3a5 -- Monitoring in XI 3.0

    /people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step

    /people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide

    /people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function

    /people/community.user/blog/2006/10/16/simple-steps-to-get-descriptive-alerts-from-bpm-in-xi

    Hope this helps!

    Regards,

    Sandeep Sharma

    PS if helpful kindly reward points

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