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author's profile photo Former Member
Former Member

Appointment Priorities

Hi,

Is it possible to diverse appointment priorities according to transaction types on CRM 4.0?

For service order - BUS2000116

ZRVO > very high, high, medium, low

ZRVQ > high, medium, low

Regards.

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 09, 2008 at 09:22 AM

    Hi Sadi,

    Generally priorities are not defined specific to tranaction type.

    IMG > CRM-> Transactions --> Settings for activities --> Maintain activities,goals and priorities ---> Maintain priorities of dates

    However you can default the priority for your transaction type.

    Go to your transaction type below IMG path

    IMG --> CRM --> Transactions --> Basic Settings --> Define tranaction type

    Choose your trasaction type and go to assignment of business transaction categories

    Select business activity and goto customizing header

    set the default data as priority medium (whatever you want)

    I hope it helps.

    Regards,

    Madhu

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