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author's profile photo Former Member
Former Member

Survey Transaction / Email Campaign

Hi Everyboddy!

I've configurated the scenario for email campaign (CRM 4.0) and I have prepared an Campaign and its elements... and attached mail form.

I've some problems at the responses:

1 - When the customer responds the survey, it should be created a transaction related to referred survey, but this is not happening.

2- When the customer responds the survey, I can see only the responses but not who has answered. I've already added the ++ at the end of link, but still doesn't work.

Regards from Brazil !!!

Nivea

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    author's profile photo Former Member
    Former Member
    Posted on Apr 09, 2008 at 01:44 AM

    hi

    regarding your first question yes as soon as customer respond to survey a inbound activity is genreated but you need to do some changes with the BAdi for this purpose if you do not do that it wont happen.

    here is the procedure to achieve the same

    n SAP Standard when a customer answers a survey, a new activity with transaction type ‘0000’ will be created that automatically triggers the follow-up processes. In our business scenario we’re not using transaction type ‘0000’ but ‘Y004’ instead.

    To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.

    The following procedure describes where and how to adapt the respective changes.

    In a real customer scenario this is a very likely procedure.

    Transaction Code SE18

    1. SAP Menu Architecture and Technology---->ABAP Workbench -


    >Utilities -


    >Business Add-Ins

    2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.

    3. Go to tab ‘Interface’ and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.

    4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.

    5. In the following you see the example implementation for transaction type ‘0000’.

    6. Now switch to change mode and search for ‘0000’ with the Find/Replace button.

    7. In the following replace the line

    iv_process_type = '0000' with the line

    iv_process_type = 'Y004'

    8. Save your settings and don’t forget to activate your coding again.

    now just try to understand it

    because as soon as customer repond to the survey you get an in bound activity

    this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response

    just go through this

    regarding the second query buddy you wont be able to see which person has responded it is actually the number o hits you count ,so maximum you can see is that in display contact list the count or total number of people who have accessed it or responded to it.

    you will only be able to get the name of the customer or customer details when customer respond tyo the survey and same info of campaign against the activity genreated can be found in table.

    best regards

    ashish

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    • Former Member Former Member

      Hi Ashish!

      Tks again!!!

      I saw what u wrote and I'll regard all yours advises!

      However... my customer wants just one response per BP.

      I know there is an option in 'survey attributes' (crm_survey_suite) that should not allow responses changeable later in the survey. When I did a test "not flagging" that option in my survey, it didn't work as I've expected (I was expecting the survey was blocked for new responses)... but on contrary of this... another response and transaction were created.

      Is there a way to block a new survey response? Or I must implement what you've sugested me?

      Regards,

      Nivea

  • author's profile photo Former Member
    Former Member
    Posted on Apr 09, 2008 at 06:10 AM

    Hi,

    On ur first requirement I think Ashish is right on target .

    for ur second issue u will get the BP id if u add ++ at the end of the url. I think u have not attached it properly.

    I had faced the same issue, just copy ur url on word document and then add ++, then roll ur cursor on the url and see if ++ has been added to the URL in the small caption box that appears, if not select the url , right click and select edit Hyprlink, there u need to add ++ after url and press ok.

    then roll ur cursor on the url and see if ++ has been added to the URL in the small caption box that appears.

    This will do....

    Cheers,

    A S

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 11, 2008 at 02:11 AM

    hi nivea

    okies ,customer always come first.

    yeah that is also an option,why it is not working.it should work,i think before trying the option i have given to you,you should try again with that"responses should not be flagged"

    but what i understood with that option is actually not for the purpose you required.

    if you do not check that flag,it means when cusotmer has filled the response ,it will allow him to again change the response and submit it. and if you check that flag,customer is prohibited to again make the change

    \

    so tell me is this the requirement of yours that only one response from 1 customer.

    if that is the case than what i have suggested is not the solution.

    in such case try using that flag option,it should work.are you working in campaign automation...tell me...

    best regards

    ashish

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