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Windows 7 Laptop Afaria Client stopped connecting Server

Dec 21, 2017 at 10:53 AM

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V P

Hello Team,

Many of the users are stopped connected to server since July. We need to Run the Afaria Client Manually to connect the backend Afaria server.

May we know what would be the cause to stop Winodows client to stop connecting backend Afaria Server.

Regards,

VP

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1 Answer

Atsushi Asano
Dec 22, 2017 at 04:18 AM
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Hi VP,

I have some questions.

1)Did you update anything in July?
2)Does this phenomenon occur only in a specific user?
3)What did the user processing?
4)When this phenomenon occurred, did the Afaria Server message output error?

Thanks,
Atsushi

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1. No

2. Many users affected around 200+

3. Generating and Transmtiing work orders (Agentry)

4. When i select the Windows Laptop and click on apply policy i get the error in server log.
ONS1003: Could not connect to client "XXXXXXXXX", with Client GUID, "{f9wqewqe-7548-4xxe-bbcb-8xxxxxxa8c4}". The specified host, "10.xx.xx.16", cannot be reached.

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