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Shopping cart: Item in transfer process

Hi all, I am using SRM 4.0 and when the users approved shopping carts, they have an Item in transfer process status for more time...

I tried to retransmit these shopping carts but the functions don´t works well...

Why this problem can be happening?

Thanks in advance

Rosa

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3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Apr 08, 2008 at 10:58 AM

    Hello,

    After going through the process, we can test the by changing the

    SPOOL_MAX_RETRY in sbbpconf to a higher value.

    In your case, the current value of this parameter is 5. We would suggest

    you to increase the value of this parameter to a higher value(e.g. 25)

    such that the system would try the PO transfer as many times. For

    example, the failure might be due to the R/3 contract modification. This

    should mostly get over by this time and the system would be able to

    transfer the PO successfully.

    I hope this will help.

    Kind regards,

    Gaurav

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  • Posted on Apr 08, 2008 at 10:30 AM

    In Follow on documents what message you are getting after the shopping cart number ?

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 08, 2008 at 10:30 AM

    Hello,

    Shopping carts might get stuck in status I1111 due to communication

    problems with the r/3 backend. The system tries to resubmit the

    carts with the given spool paramenter interval and if it is not

    transferrred within that time, the shopping cart gets the status

    I1111. This has nothing to do with the order or number of shopping

    carts. Please check if you have maintained a SPOOL_MAX_RETRY >=10

    in Customising ->Set Control Parameters.

    As per note 441768 "Displaying canceled shopping carts in monitor", you

    should schedule program BBP_ALERT_SB_NOTTRANSFERED. This will select

    carts stuck in status I1111 Item in Transfer Process for more than 2

    hours and send them to the Application Monitors to be resubmitted. You

    can then logon as a user with the Administrator role and resubmit these

    carts by choosing the "Transfer Item Again" button.

    Please note that the following notes must be applied for this to work.

    854478 Alert monitor: No longer possible to transfer shopping cart

    865797 BBP_ALERT_SB_NOTTRANSFERED: Incorrect status set

    Also In addition to the above suggestions, Kindly also apply the note

    1022756.

    I hope this information helps you to resolve this issue.

    Thanks and regards,

    Gaurav

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