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Live Activity Quick creat b2b customer

Dec 19, 2017 at 10:38 AM

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Former Member

Hello, experts!
Please help
I have to activate quick creation for b2b customer, but I cannot find it in adaptation mode, under related task screen section. In AdaptMode SL there is no such option https://i.imgur.com/lrqyvEl.png . But I have see Button Create b2b in RUI interface https://i.imgur.com/qNFbOsR.png .

There's something more needed to be activated in order to have the quick creation of customer in the LIVE ACTIVITY pane? Thanks in advance for your advice.

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Best Answer
Kevin Fernandes
Dec 20, 2017 at 05:26 PM
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Hello Andrey!

The Silverlight and HTML5 UI do not support the quick creation of b2b customer via Live Activity. This feature has only been enable in RUI. SAP Hybris Cloud for Customer product management team is developing several new features for Tickets and Live Activity. However most of this features are only support in RUI, so it wont be possible to achieve the same functionalities in older interfaces (Silverlight and HTML5).

Thank you, Kevin Fernandes

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Former Member

Hello, Kevin!

Thanks for you answer. It's a terrible news for our users and me too. RUI not yet highly adaptive to extension fields for a Service ticket.

but I have yet qustions

1. Can I hope to add this opportunity to quickly create an b2b client if I turn to the idea in Customer Influence or Support?

2. Silverlight and HTML5 is older UI, does not mean that these interfaces will not develop in the future and new good functions will only be for RUI?

Best REGARD

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Hello Andrey!

You can post your requirement in the Customer Influence site in the link https://influence.sap.com/SAPCloudforCustomer and our Product Management Team can check the feasibility of developing this feature to HTML5 UI. For Silverlight UI probably there won't be further enhancements.

Thank you, Kevin Fernandes

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