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Customer Return

Sir,

How to handle customer return through QC to production .

plz. tell me in detail with T Code.

Thanks & regards,

Abhay

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    author's profile photo Former Member
    Former Member
    Posted on Dec 22, 2008 at 10:26 AM

    hi abhay

    The 06 - Inspection type is not stock relevant and also it is not possible to change because it is SAP std.

    1. If you want inspection for Customer with stock, active 05 - Inspection type in Material Master, and move the stock from customer return to QI by using MB1B with Movement type 457 Stock transfer returns to QI. After that system will create the Inspection lot in 05 Inspection type.

    2. If don't want stock for inspection and directly post to Unrestricted using MB1B with movement type 453 Transfer posting to returns from customer to Unrest.

    3. Customer return to Blocked stock using MB1B with mvt type 459 Stock transfer returns to blocked

    Case2.

    Inspection type 05 is a stock relevant inspection type.

    To use 05 you must assign the 05 inspection type to the delivery item in configuration.

    Follow this path.

    Tcode vov6 - there will be schedule line category DN.

    go to details of DN.In Business data, check which movement type is assigned here.

    I think in your case it will be 651.

    Change it to 655 and try now.

    hope it will work.

    Thanks

    vinay

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  • Posted on Dec 22, 2008 at 09:43 AM

    Dear Abhay,

    Please go as per the following steps :

    1. Assign inspection type '06' in the material master and set it active.

    2. Make a Quality Plan thru 'QP01' and assign the specifications as per requirement. Please assign inspection lot origin '06' & Status 'Released' in Quality Plan header.

    3. Whenever any return delivery will be made that will generate an automatic inspection lot and you have to record the results (if required) and give the appropriate UD.

    4. Please note that this is not a Stock relevent inspection lot so there will not be any tab available during UD recording.

    Please revert for any further query

    Thanks.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 22, 2008 at 09:14 AM

    Can Anybody help me out in this regards?

    Abhay

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  • Posted on Dec 22, 2008 at 09:28 AM

    Dear Abhay,

    To handle customer returns you can activate 05 or 06 inspection. the difference being 05 is stock specific and 06 is non stock specifica

    1) For activating 05 inspection you will activate inspection type 05 in MM02 > Quality view and also in SPRO> quality Management > quality iinspection > inspection lot creation > Inspection shipping > Assign inspection type to delivery type ( for eg LR type).

    during delivery of the material inspection lot will automatically created. you can do the result recording and UD

    2) for 06 inspection you need to activate it in MM02 > quality view. lot will get generated when the return delivery is created

    please revert back with your needs

    Regards

    gajesh

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