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Former Member
Apr 07, 2008 at 09:26 AM

follow-up navigation issue

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hello all,

can someone help? this is about icwc follow-up navigation issue.

first scene..

1. i create interaction record and save.

2. then i create a follow-up service ticket from interaction record and save.

3. in the service ticket, i create another follow-up for lead

-> i can navigate to the lead from activity clipboard layout in interaction record (lead link appended in activity clipboard)

second scene..

1. in inbox navigation, i call back the service ticket number from 2

2. now i create a follow-up lead from the service ticket

3. i see in document flow that lead is created, but it does not contain any number, so i cannot click anywhere to navigate back to the lead.. the lead link is not appended in activity clipboard also. so, i'd like to know how can i go to the lead created from follow-up to edit and save the lead?

where is wrong....? can someone help...

MYLee

Edited by: MY Lee on Apr 7, 2008 12:02 PM