Paper tray problem

Hi experts,

i have this printer problem for a few weeks now..

here's the story:

i installed a new driver for printer ricoh aficio 3235C

driver: aficio 3235C PCL6

device type: HPLJ4000

the printer is working fine but user has requested paper tray should be in tray 3

i changed all the settings to tray 3, in spad output device 'default tray' to Paper tray 3 and 'paper tray info' tick the tray 3 box.

printer settings in control panel were also changed to tray 3

after testing, user claims its still printing in tray 1

so i installed the device type recommended in note 458047

the new device type is ZA001014.

after testing, the user tells me its still tray 1.

what should i check here?

did i miss any settings?

hope someone could help.

thanks!