on 12-20-2017 11:30 PM
How are you, Expert?
I have an issue and I cann't find a solution. The problem is related to the fields in the Live Activity pane and Activities-PhoneCall.
I will begin my scenario:
First of all simulate an inbound call. USe Simulation in CTI Adapter (or http query). I need to pass the fields using a query to the activity pane.
Such fields as "External ID", "Custom 1", "Custom 2" and others. Screenshot like https://i.imgur.com/UQwlt5b.png
Simulate is OK and I have this result in C4C Live Activity. Result is perfect in this moment. https://i.imgur.com/5nUBrU4.png
The next step is to make some changes and "Save" the document in the panel https://i.imgur.com/eb0OWZ5.png .
Then I want to check the saved document. Go to Activities - Phone Call - Open this doc . In this Activites I don's see field as "External ID", "Custom 1,2". But I see field like "NOTES" or external field.
Please tell me where I can find this field? Maybe I do some wrong or my setting is bad? Regard!
Hello Andrey,
The following thread explains a workaround for you outlining to use a SOAP WebService Communication Arrangement to pass the data.
https://archive.sap.com/discussions/message/16207718#16207718
Preethi
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