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author's profile photo Former Member
Former Member

Issue with Survey Suite

Hi all,

our request is to create a survey to be used off-line by the customer, with the possibility to upload data to CRM once a time when a connection is available. I created a survey using transaction crm_survey_suite, I saved it as a html file with the possibility to send results to the CRM by mail. I created a Survey user and I placed his internal e-mail address in the survey repository in the mailto field, and also in SO50 transaction. Unfortunately no mail arrives to the system, because CRM internal account cannot receive e-mail from external address - that is, my outlook address that is used to send results when I click on Save button on the survey.

Is there a way to solve this issue? Maybe another way to send data to the CRM?

Points will be awarded

Thanks

Fabio

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    author's profile photo Former Member
    Former Member
    Posted on Apr 07, 2008 at 01:56 AM

    hi fabio

    there is an alternate option that while they survey u have send to the customers,when they save the survey after filling it,an inbound activity can be generated automatically in the system,so that data will be in CRM only,you have to implement the BAdi ,some changes to be mainatined in that so that an inbound activity can be generated,i guess you are aware of that BAdi

    best regards

    ashish

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 07, 2008 at 07:42 AM

    Hi Ashish,

    thank you for your answer. I'm quite new with activity and BAdI (and with SAP in general), can you provide me more informations about the procedure you suggest? Which BAdI has to be used?

    Please note that the survey is filled out of the CRM environment, in this case the inbound activity is still generated? Where can I see it?

    Regards

    Fabio

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 07, 2008 at 05:49 PM

    I managed to integrate the survey using campaign automation, that is sending the survey via mail to the business partners, and recollect data using bsp. Unfortunately this is not my request - I need a survey to be filled off line (maybe a pdf file), save the survey and then send the data to CRM in a second time.

    Is there a way to manage it? When I try to save surveys in local html file and to submit them, no data is sent to the system and table CRMD_MKTRU_SVY is not updated. Any advice?

    Fabio

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    • Former Member Former Member

      hi sanjana

      yeah you are damn right ,you need to maintain the condition in the BAdi itself

      it is like

      as i have mentioned in the above post if you have noted carefully

      v_process_type = 'Y004

      so there instead of y004

      you just mention y001 which is lead transaction type

      guess i cleared your doubt.

      best regards

      ashish

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