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Former Member
Apr 06, 2008 at 10:47 AM

Issue with Survey Suite

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Hi all,

our request is to create a survey to be used off-line by the customer, with the possibility to upload data to CRM once a time when a connection is available. I created a survey using transaction crm_survey_suite, I saved it as a html file with the possibility to send results to the CRM by mail. I created a Survey user and I placed his internal e-mail address in the survey repository in the mailto field, and also in SO50 transaction. Unfortunately no mail arrives to the system, because CRM internal account cannot receive e-mail from external address - that is, my outlook address that is used to send results when I click on Save button on the survey.

Is there a way to solve this issue? Maybe another way to send data to the CRM?

Points will be awarded

Thanks

Fabio