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custom alerts IBP

Hi all

When checking the alerts, I am trying to go to excel by clicking in the Go to excel button, but I don´t navigate to the template I added in the alert.

I get an alert file with this info.

Sep=; {A63CB8EE-6674-452e-ACA5-65D5174D689E};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

How can I know why I don´t navigate to the excel??

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7 Answers

  • Best Answer
    Mar 19 at 11:50 PM

    Hi Carlos,

    Please also make sure that your Microsoft Excel installation is up to date to the latest version available, and HFs from Microsoft. This seems to be an issue on Excel side, and other customers have fixed by installing all Windows and Office updates available.

    Best,

    Ivan

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  • Dec 19, 2017 at 10:39 AM

    Hi Carlos,
    the Excel IBP Add-In version is important too. Please, check the issue with lastets versions.
    Regards,
    Melinda

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  • Dec 18, 2017 at 07:15 PM

    Hi Carlos,

    Please can you report this as an incident with steps to reproduce in the Support Portal. It is very difficult to narrow down the root cause without replicating in this case.

    Thanks,

    Ivan

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  • Feb 02 at 12:42 PM

    Hi Carlos,

    Were you able to resolve this issue? If still not, please update your Excel version to the latest available, from File => Account => Office Updates option, and use IBP 1711 4.0 add-in along with it. That have resolved the issue for other customers.

    Best,

    ivan

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  • Feb 26 at 01:38 PM

    Hi Ivan

    I don´t see the option to update excel version...

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  • Feb 27 at 02:04 PM
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  • Mar 19 at 08:47 PM

    Hi Ivan

    I still get an error with the latest version

    Sep=; {A63CB8EE-6674-452e-ACA5-65D5174D689E};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