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SAP Constituent services

Dec 17, 2017 at 04:08 PM

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Former Member

Can someone please explain about SAP Constituent services how it could be useful for a Muncipal corporation?

Do we something similar to constituent services in Hybris C4C?

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1 Answer

Keshav Harake Dec 17, 2017 at 04:45 PM
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Hi Abhishek,

Constituent service functions with this Business Scenario that cover part of the SAP e-government solution. The functions facilitate the transparent and effective data exchange of management processes between constituents and government agencies for several communication channels (Internet, e-mail, telephone and so on).

The Business Scenario Constituent Service

SAP CRM displays the service head office and communication interface for the constituent. Constituent data is entered, processed and managed here.

The processes in Accounting are mapped in SAP Public Sector Contract Accounting (Public Sector Collection and Disbursement = PSCD) .

Please refer the document

https://help.sap.com/saphelp_crm50/helpdata/en/77/5f8a3ef3ecc478e10000000a114084/frameset.htm

https://solutionexplorer.sap.com/solexp/ui/vlm/i_pub_sect/vlm/i_pub_sect-ind-i_pub_sect/i_pub_sect-bpr-521,i_pub_sect-e2e-859

Br,

Keshav

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