Constituent service functions with this Business Scenario that cover part of the SAP e-government solution. The functions facilitate the transparent and effective data exchange of management processes between constituents and government agencies for several communication channels (Internet, e-mail, telephone and so on).
The Business Scenario Constituent Service
SAP CRM displays the service head office and communication interface for the constituent. Constituent data is entered, processed and managed here.
The processes in Accounting are mapped in SAP Public Sector Contract Accounting (Public Sector Collection and Disbursement = PSCD) .
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